Amaozn Cancel Order Use Coupon Again
- Glenn1963 [OP]
- Newbie
- January xix, 2006
- 84 posts
- 66 upvotes
- Castlegar BC
Amazon Promotion policy - cancelled orders
I got the recent $5 Prime promotional credit for adding to my gift carte balance.
Subsequently I placed a Prime order for 1 item, to which the promotional credit was automatically practical.
A few days later, Amazon cancelled the order: "We're sorry to report we won't be able to obtain the following item from your lodge:"
They did non restore my $5 promotional credit.
I sent them an electronic mail inquiring, and received, in part, this response:
"Please annotation that we volition not reinstate the promotion that has practical to this cancel order. I'thousand sad for whatsoever misunderstanding.
You do non receive a refund for whatsoever promotional discounts or coupons that were applied to an order. I'm sorry for any misunderstanding."
Tin can this peradventure be correct Amazon policy? They can cancel any club and you forfeit unrelated promotional credits?
Having said that, the respond went on to say:
"To compensate for the inconvenience I've fabricated an exception and issued a $five.00 promotional certificate to your Amazon.ca account"
So in this case I came out ok, only the policy, if true, baffles me.
Any thoughts?
- #2
- aaron158
- Deal Aficionado
-
- Nov 25, 2004
- 3274 posts
- 1815 upvotes
- London
that dont sound right. i have canceled orders before and the promo credit when correct back on the account on its own.
- #iii
- No Frills
- Deal Fanatic
-
- Dec 3, 2009
- 5930 posts
- 1266 upvotes
- Toronto
There may take been a miscommunication in your initial research. The diction from Amazon seems to suggest that it was possible to have other discounts or promotions regarding the product and not your account credit.
Call back to be an RFD-er and Non a degenerate.
- #4
- lcmt
- Bargain Fanatic
- Jul 24, 2009
- 5895 posts
- 7619 upvotes
Absolutely the CSR misinterpreted your message. "promotional discounts or coupons" is totally dissimilar from promotional credit. Promotional credit should render back to your business relationship if the club is cancelled especially the social club is cancelled by Amazon in your case. However, if the promotional credit has time postage on it and y'all cancel the order afterward the promotional credit had expired, you may not be able to get the credit dorsum.
- #5
- rfdnewbie6910
- Sr. Fellow member
- Aug 11, 2019
- 540 posts
- 578 upvotes
damn this is an old thread, but i just lost my promotional credit from a returned social club, and i found information technology completely unreasonable, then i started googling, and found this thread.
and i think this is the key right hither
""promotional discounts or coupons" is totally different from promotional credit"
while they are different, amazon doesnt seem to differentiate them, for god knows why. if you ever order an item with promotional discount on the page, lets say $3, and you already accept $5 on your own for a late delivery or something from earlier, and if y'all prune the $3, on payment folio, it automatically combines the $v to get $eight off, you cannot split it. i tried in one case, cuz i didnt wanna use my own credit for it, but couldnt, and iirc, i didnt complete the order in that instance, i came out, and went back in, and it was only $five off, no more $three coupon. but thats another issue.
so considering the fact that they dont differentiate it, i can understand why they dont offering refund for it, because if you become $10 off coupon in the course of promotional credit for ordering a specific particular, of course you shouldnt go that dorsum in refund, that would allow you to utilize that $10 on any other item you wanted, so i do agree with this policy in that sense. simply for **** sakes, amazon needs to differentiate betwixt item specific credit and account specific credit, cuz those are basically our money, and nosotros deserve to have it back in a refund.
- #half-dozen
- lcmt
- Deal Fanatic
- Jul 24, 2009
- 5895 posts
- 7619 upvotes
Some promotional credit carries an expiry date, in that case, y'all volition lose it. Yet, depending on the reason for your returned order, yous may or may not able to get the credit back. The general rule is that if it is Amazon'due south fault most your order, you should entitle the credit dorsum to your account fifty-fifty the credit has an expiry date.
rfdnewbie6910 wrote: ↑ damn this is an old thread, only i just lost my promotional credit from a returned order, and i found information technology completely unreasonable, then i started googling, and constitute this thread.
and i recall this is the key right hither
""promotional discounts or coupons" is totally different from promotional credit"
while they are different, amazon doesnt seem to differentiate them, for god knows why. if you lot ever order an item with promotional discount on the folio, lets say $3, and you already take $5 on your own for a late delivery or something from before, and if y'all clip the $iii, on payment page, information technology automatically combines the $5 to get $8 off, you cannot split it. i tried in one case, cuz i didnt wanna use my own credit for it, but couldnt, and iirc, i didnt complete the order in that instance, i came out, and went back in, and it was merely $v off, no more than $iii coupon. only thats another issue.
so considering the fact that they dont differentiate information technology, i can understand why they dont offer refund for information technology, because if you get $ten off coupon in the form of promotional credit for ordering a specific item, of course you shouldnt get that back in refund, that would allow you to use that $10 on whatever other item you wanted, so i practice agree with this policy in that sense. but for **** sakes, amazon needs to differentiate between item specific credit and account specific credit, cuz those are basically our money, and nosotros deserve to take information technology back in a refund.
- #7
- rfdnewbie6910
- Sr. Fellow member
- Aug eleven, 2019
- 540 posts
- 578 upvotes
lcmt wrote: ↑ Some promotional credit carries an expiry engagement, in that case, yous will lose it. All the same, depending on the reason for your returned order, you lot may or may not able to get the credit dorsum. The general rule is that if it is Amazon's error about your society, you should entitle the credit back to your account even the credit has an expiry engagement.
well its not technically amazon's fault, but the product seems to be either defective, or a technical design flaw that makes it not function properly 100% of the time
Source: https://forums.redflagdeals.com/amazon-promotion-policy-cancelled-orders-2032049/
0 Response to "Amaozn Cancel Order Use Coupon Again"
Post a Comment